A Graceful Mom Shop Online Store Policies

Terms & Conditions

We recognize that once a purchase is made, all sales are considered final, and we are unable to offer refunds or exchanges. It's important to keep in mind that a cancellation fee may apply for any order cancellations.

 Product Quality: Our online thrift store provides a curated selection of secondhand and overstock items. We carefully inspect and assess each item to ensure its quality before listing it for sale.

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     Product Descriptions: We strive to provide accurate and detailed descriptions of each item, including any notable wear or imperfections. Photos are also provided to give customers a clear understanding of the item's condition.  Additionally, please bear in mind that the quality of product photos may differ from the actual product due to lighting and preset settings.

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     Returns and Exchanges: Given the unique nature of thrifted items, we encourage customers to review the item description and photos carefully before making a purchase. Generally, we do not accept returns or offer exchanges unless the item has been significantly misrepresented.

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     Sustainability Commitment: Emphasize your commitment to sustainability and reducing waste by offering pre-owned items. Highlight the positive environmental impact of shopping secondhand.

 

Privacy Policies

At A Graceful Mom Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

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Information We Collect:

     Personal Information: When you make a purchase, register for an account, or contact customer support, we may collect personal information such as your name, email address, shipping address, and payment details.

     Non-Personal Information: We may also collect non-personal information, such as your browser type, IP address, and browsing behavior, to improve our website and enhance your user experience.

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How We Use Your Information:

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 Order Fulfillment:

     We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

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 Marketing Communication:

     With your consent, we may send you promotional emails about new products, special offers, or other updates related to our online thrift store.

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Data Security:

     We take measures to secure your personal information and protect it from unauthorized access or disclosure.

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Information Sharing:

     We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of fulfilling your orders or as required by law.

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Your Choices:

     You can opt out of receiving marketing communications from us by following the instructions provided in the emails we send.

You have the right to access, update, or delete your personal information by contacting our customer support team.

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Data Retention:

     We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

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Children's Privacy:

     Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

Return & Refund Policy

1. Returns and Refunds

We want you to be completely satisfied with your purchase. We only allow returns for wrong size and defective items. If you receive a defective or damaged item, please contact us immediately to arrange returns, you may return the item within 3 days of delivery for store credits. The item must be unused, in its original packaging, and in the same condition that you received it for wrong size items.

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2. How to Initiate a Return

To initiate a return, please contact our customer service team at camie_info@agracefulmomresell.shop. They will guide you through the return process and provide you with a return authorization if applicable.

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3. Refund & Store Credits Process

Please note that we will only pay store credits. Once we receive the returned item, we will inspect it and notify you. If your return is approved, we will initiate a store credit to your store account within 3-5 business days.

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4. Legal Compliance

This return policy complies with relevant consumer protection laws and regulations.